FREQUENTLY ASKED QUESTIONS

General Questions

What exactly does Erase Trax do?

We specialise in online reputation management — removing harmful and fake reviews, building genuine positive ratings, suppressing negative content from Google search results, and improving your visibility across Google, ChatGPT, and Gemini through SEO and AEO services.

Your online reputation directly impacts trust. Businesses with ratings below 4 stars can lose up to 60% of potential customers — people check reviews and leave without ever contacting you. We help you fix this and turn lost visitors into paying clients.

We work with home services including moving, plumbing, and HVAC, as well as real estate agencies, dental clinics, hotels, restaurants, law firms, and healthcare practices. We understand your industry, your customers, and what kind of reputation damage hurts your business most.

Every business is different. We offer a free reputation audit first — after reviewing your situation we provide a clear, transparent quote tailored to exactly what your business needs. No hidden fees, no surprises.

100% yes. Every single method we use is fully legal, ethical, and fully compliant with platform policies. We never use tactics that violate Google’s guidelines or put your account at risk of suspension.

Yes. For review removal you only pay after the review has been successfully removed. For reputation management and SEO we provide clear milestone-based reporting so you can measure real progress every step of the way.

Absolutely. By improving your reputation, SEO, and visibility we help you attract more leads and convert them into paying customers — your online presence works for your business 24 hours a day.

Yes. We work with businesses across the USA, UK, Europe, and internationally. Reputation management is a global challenge and we have the experience and tools to handle it anywhere.

Yes, with our AI Search Optimization (AEO), your business can get recommended on platforms like ChatGPT and Google Gemini, increasing trust and leads.

Simply request a free reputation audit. We will scan your entire online presence, identify exactly what is damaging your business, and give you a clear honest recommendation — with no pressure and no obligation.

Negative Review Removal

Can you remove bad reviews from my business?

Yes. We remove harmful reviews from Google and Trustpilot, and delete negative posts from Facebook, Reddit, and Instagram to protect your reputation and restore customer trust.

Results for review removal typically start showing within 24 to 72 hours.

Never. For review removal our entire process works externally — we never need your login credentials. Your account stays fully in your control at all times with zero risk of suspension.

Absolutely. Review bombing — where someone floods your profile with fake negative reviews in a short period — is one of our specialities. We identify every review, challenge them through official platform channels, and work to get them removed as quickly as possible.

We fight for every single removal. In cases where Google does not remove a review we escalate through additional official channels. Our payment is tied to results — if the review is not removed, you do not pay for it.

Online Reptation Management

Will my business rating and trust improve?

Yes. We focus on improving your ratings, building genuine customer trust, and positioning your business as the top choice in your market.

Reputation improvement typically starts showing strong, visible changes within 4 to 5 weeks. A fully transformed and consistently strong reputation builds over 30 to 90 days.

Yes. Because every review we generate comes from real legitimate outreach — not bots, — platforms have no reason to filter or remove them. They stick, they count, and they permanently improve your rating.

We manage your reputation across all major platforms where your customers are looking — Google, Trustpilot, Yelp, Facebook, TripAdvisor, Glassdoor, and any other Platform. Wherever your business is being reviewed, we are there protecting and building it.

We handle that too. As part of our reputation management service we continuously monitor your profiles — the moment a new harmful review appears we act on it immediately so your rating is always protected and never left unattended.

SEO & AI Visibility

Can you help my business rank higher on Google?

Yes. We improve your Google rankings, local SEO, and overall search visibility to bring more traffic, more trust, and more customers to your business — consistently and sustainably.

Yes. With our AI Search Optimisation — AEO — your business gets recommended on platforms like ChatGPT and Google Gemini. Millions of customers are now searching through AI tools and we make sure your business is the one they find.

AI visibility means your business gets recommended by AI tools to customers who are actively looking for exactly what you offer — high-quality, ready-to-buy customers who already trust the recommendation they received.

SEO helps your business rank higher on Google so more people find you, trust you, and contact you. The higher you rank, the more traffic you get — and the more of that traffic converts into real paying customers.

Yes. Through our SEO and content suppression services we push negative articles and harmful content off Page 1 of Google and replace them with positive, credibility-building content that strengthens your brand image.