Nobody rings to tell you they read a bad review and went elsewhere. They simply do it. A fabricated one-star from an account with no history, a spray meant for a business with a similar name in another suburb, and the customer in Parramatta or Newcastle books someone else without a second thought. Erase Trax is an ORM agency in New South Wales that gets policy-breaching reviews taken off your listing, clears the damaging results ranking under your name, and rebuilds a profile that actually converts.
All inquiries responded within 24 hours
We work through your listings, ratings, and first page results and give you a straight read on what is costing you, customers.
Reviews, forums, and complaint sites are checked every day, so a problem reaches you while it is still one post.
We publish accurate, genuinely useful content under your brand until the harmful links lose their grip on page one.
Every review gets a considered reply that holds your credibility publicly and leaves the customer a way back.
When a post starts gaining traction, our team acts within hours rather than waiting to see how far it travels.
Once the profile is clean we stay on the account, because platforms shift and new posts never stop arriving.
Scroll through NSW client profiles as they appeared before we filed and once the removals came through. Genuine screenshots, nothing touched up.
A Sydney law practice and a Byron Bay accommodation operator are both judged on reviews, just by very different crowds. We shape the approach around whoever is reading yours.
Investors, media, and prospective hires all reach the same search page. We keep it accurate.
Local buyers compare fast and rarely look twice. We win that first pass.
Solicitors, dentists, and consultants trade on a personal name. We defend it like a brand asset.
Giving follows confidence. One damaging result can slow donations before anyone traces why.
Families research thoroughly before enrolling. We keep what they find fair and current.
Patients filter clinics by rating before reading a word. We repair the score and grow genuine reviews.
In hospitality, half a star decides whether a Saturday fills or sits half empty.
Marketplace ratings gate the sale. We defend yours on every platform you trade on.
Google favours strongly rated listings. As your score drops, so do your map views, clicks, and enquiries.
Anyone can publish a claim about your business, and it remains there until somebody formally challenges it.
People land on your profile intending to book, read two harsh reviews, and leave without contacting you.
Charges apply to removals rather than attempts, and we never ask for logins or Business Profile access.
Fair criticism has to stay, and we will tell you that honestly. What we pursue are reviews breaching Google’s published rules. We audit yours before anything is agreed and set out clearly which ones stand a real chance.
Fabricated Reviews
Left by accounts with no record of dealing with you, or describing events that never took place at your business.
Personal attacks on your staff, threatening language, or discriminatory remarks, none of which Google permits.
Reviews planted to advertise elsewhere, drop links, or repeat identical wording across several listings.
Traced back to competitors, former employees, or anyone with a private reason to damage your name.
Feedback intended for a different company, or comments with no connection to any visit or purchase.
RECENT NSW REMOVALS
"I've never dealt with this business, but everyone should avoid them. They're dishonest and can't be trusted."
"Worst business in Sydney! Stay away! Terrible! Terrible! Don't waste your money! Stay away! Worst ever!"
"The council really needs to fix the traffic lights and parking around this area. It's impossible to find a parking spot."
Everything is divided into legitimate feedback and reportable breaches, with the reasoning explained for each call.
Qualifying reviews are filed through Google's official process and pushed further whenever the first decision falls short.
We set up a simple system so satisfied NSW customers leave reviews without needing to be chased.
Every review, mention, and article attached to your name is gathered so the full scale is visible from the start.
Each harmful post is backed with evidence and matched to the exact policy clause it breaches.
Requests move entirely through official channels, which leaves your Business Profile safe throughout.
You finish with a practical plan that keeps the profile healthy long after the final removal.
Breaching reviews come off permanently and your average settles where it belongs.
With nothing on the page raising doubt, more visitors move from reading to enquiring.
Loyal customers finally write the feedback they always meant to leave.
The next false post is spotted within days instead of months down the track.
Review removal is the entire business, not an add-on to a marketing retainer. That focus is why our filings succeed.
Nothing is submitted without documented proof behind it. No shortcuts, and no risk taken with your listing.
A review that survives costs you nothing. We are paid only when your profile genuinely improves.
Live case status sits in your dashboard, so you never need to chase an update.
More than 75,000 reviews removed, and a 5.0 rating on our own Google listing.
Screenshots, timelines, and policy references accompany every request, and that preparation decides the outcome.
Send us your business name, and we will reply with a clear assessment: which reviews qualify for removal, what is holding your rating down, and a realistic timeline for the cleanup. Free to request, with no account access involved.
Leading reputation management and digital growth agency trusted by 900+ clients worldwide.
© 2026 Erase Trax. All rights reserved.