We remove reviews that break policy, and bill only once they are gone.

Since 2016 our core work has been one thing, done carefully: find the reviews that violate a platform’s own policies and get them taken down, with nothing for you to file or chase. The audit is free, nothing is charged while the work goes on, and the invoice only exists for removals we have verified.

Get your free auditHow we work
A café counter with nobody at it: cakes under glass domes on white marble, jars on brass shelves behind.
Years of experience
10+
Clients served worldwide
900+
Projects delivered
1,500+
Specialists on the team
40
In short

Who is Erase Trax?

Erase Trax is an online reputation management agency that removes fake and policy-violating reviews for businesses in the United States, the United Kingdom, Canada, Australia and the United Arab Emirates. Since 2016 it has given every client a free audit against the platform’s published policies, handled every policy-violating review for them, and invoiced only for removals verified on the live profile.

Working with us

Four stages. The bill comes last.

No shortcuts and no insider access. Every review is judged on the platform’s own policies, and a first no from the platform is not the end of it.

  1. Free audit

    Every review on your profile is checked against the published policies of the platform it sits on. If it violates one, we say which. If it does not, the audit says so and we leave it alone.

  2. Case opened

    Every policy-violating review is handled for you. There is nothing for you to file, learn or chase.

  3. The platform decides

    You see where each one stands. Most owners who try alone get an automated no and stop there; with us, a first no is not the end of it.

  4. Removed. Now you pay.

    Only for removals verified on your live profile. A review that stayed up is on the invoice with no charge against it. Nothing removed means nothing to pay.

Illustrative: one invented case followed through all four stages.

Paid for removals, not effort

The risk of trying sits with us

Review removal is billed per verified removal, after the fact. Nothing came down? You owe nothing.

  • No retainer
  • No upfront fee
  • You keep the audit

Monitoring and SEO & AI search are ongoing work, so they are quoted in writing after the audit — before anything starts.

  1. The audit$0
  2. While we work, and while the platform decides$0
  3. Your invoiceOnly what came downItemized, with before-and-after screenshots of your live profile.
Who we are

Clear away what is unfair. Build what is real.

Our mission: remove the fake and policy-violating content that holds a business back, and help it replace that with a reputation built on real customers.

What we work on

Four services, one standard

Everything follows the platform’s published policy. Where content cannot be removed we say so, and suggest what will help instead.

Who we work with

Businesses that live by their rating

Most of our clients are in the United States, the United Kingdom, Canada, Australia and the United Arab Emirates. The industries below are where the damage from a policy-violating review is most direct.

What we stand for

Three values, and where we draw the line

Most of what goes wrong in this industry comes from agencies doing the things in our “We will not” list below. We would rather lose the job than do them. See how we compare with a typical agency, or what to check before hiring us.

  • Integrity

    Honesty and ethics in every action, and your interest first, even when the honest answer is no.

  • Results you can check

    Success is what changed on your live profile, not how busy we looked.

  • Transparency

    You see the work, where it stands and what it costs. No hidden tactics, no surprises.

We will

  • Tell you in writing which reviews are realistically removable
  • Judge every review on the platform’s own published policies
  • Send before and after screenshots of the profile
  • Say when we cannot help, before you have paid anything
  • Help you answer a genuine review well, instead of fighting it

We will not

  • Post fake reviews, or buy them, for anyone
  • Ask for your login or password
  • Try to remove a genuine review from a real customer
  • Promise that a particular review will come down
  • Quote a success rate we cannot show the working for
Questions

Who you would be dealing with

Straight answers about the company, including what we will not do.

A person replies within 24 hours. Call +1 (585) 326-3166 (US) or +44 7916 690288 (UK).

Get your free audit

How long has Erase Trax been in business?

Since 2016. In that time the work has stayed the same: remove reviews that violate a platform’s published policy, and invoice only for removals verified on the live profile.

Which countries does Erase Trax work in?

Most clients are in the United States, the United Kingdom, Canada, Australia and the United Arab Emirates. A person replies within 24 hours, by phone in the US and UK, by email or on WhatsApp.

Do you guarantee that a review will be removed?

No. The platform makes the final decision, so nobody can promise it. What we do guarantee is the pricing: a review that stays up costs you nothing.

Do you need my login or password?

No. We never need your login or password, and if anyone claiming to be us asks for one, it is not us.

Do you write or buy reviews?

Never. We do not write, buy or incentivize reviews. Every review on your profile should come from a real customer, unprompted by any reward.