The manufacturer declines a warranty claim, and the customer reviews the dealer, often on every platform in the same words. A review of a decision you did not make, or a copied one, can be challenged.
If the review is about the decision alone, it is a case worth taking on: the decision was the manufacturer’s, so the review describes another company. If it describes how your team handled the claim, it will usually stay. Erase Trax handles every listing separately. The platform decides; the audit is free and only verified removals are invoiced.
The claim was declined at head office and the review says you refused it.
About the decision alone, it describes a different business; if it also describes how your advisor handled it, that part is real. The audit says which.
The warranty claim was refused. Who refused it?
Can come downThe decision was not yours to make. A review of it alone is a case.
Stays upYour team’s handling is a real experience. That part stays.
The same paragraph on the map listing, the social page, the dealer review sites and your own website’s feed, sometimes under a fresh account each time. Each platform judges it on its own, so every listing is taken on and each removal is checked, not just the first.
What the review saysWanted a fortune for a simple repair. Never again.
The test drive that bought elsewhere, the disappointing trade-in, the repair priced and never booked.
No transaction happened, so there is no customer experience, and your sales and workshop records show it without leaving the building.
Paid for the repair and the same warning light was back in a month.
Dana, we are sorry the light came back. Please bring the car in this week: our service manager will look at it himself, at no charge.
A real customer whose fault came back stays, and we say so.
The route is a reply telling the next reader what you would do, and genuine public reviews from satisfied service customers, never incentivized.
Examples and names are illustrative. The platform makes every final decision.
Every review on every listing, sales, service, parts, body shop, read against that platform’s policy and against your records: customer, inquiry, or nobody. Verdict in writing, including what stays.
Every policy-violating review is handled for you, on every platform where it appears: a copied review is dealt with wherever it was copied.
You see where each one stands, listing by listing, until the platform gives its final answer.
Only for removals verified on your live listing.
If it is about the decision alone, yes. The decision was not yours, so the review describes another company and is a case worth taking on. If the review is about how you handled the claim (the wait, the advisor, the courtesy car), it describes your service and will usually stay. Most warranty reviews are a mix, and the audit tells you which way yours falls before any case is started.
Five. Each platform judges the review by its own policy and through its own route, and a removal on one does not carry to the others. Copies under different accounts on the same platform are a duplicate case there. We take each one on and verify each one.
All of them. Each is its own profile with its own rating, and a service complaint sitting on the sales listing is itself a wrong-business case. The audit covers every listing under the dealership, and costs nothing either way.
No. That survey is the manufacturer’s internal measure, not a public review, and there is no platform policy to file under. We work on the public listings a buyer actually reads. If a customer has copied their survey complaint onto those, that copy is in scope.
It is a case worth taking on. No sale happened, so there is no customer experience for the review to describe, and your records show that without disclosing anything. The platform decides. Where the review describes the test drive itself, the salesperson, the pressure, the platform may treat that as an experience, and we will say so.
Yes. Dealership reputation management also covers every rooftop’s listing, the dealer review sites your buyers read, replies to genuine customers and a simple way to ask sold and serviced customers for a review. We never sell or write reviews. Removal is billed only once verified; the ongoing work is weekly.
Free audit, a written verdict, nothing to pay upfront.
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