An agent’s profile is small, so a single one-star moves the average. It usually comes from someone who was never your client: the buyer whose offer lost, the declined applicant, the other side of a failed deal.
It is a case worth taking on: a losing bidder, a declined applicant or the other side of a failed deal was never your client, and platform policy requires a customer experience. An evicted tenant was a customer, so that review stays unless it contains abuse, a threat or private details. The platform decides; only verified removals are invoiced.
They viewed, offered, lost to another bid, and reviewed you as though you had represented them.
Your client was the seller, and the bidder never was.
14 Linden Avenue
Ignored our offer and sold to a friend of theirs.
Were they ever your tenant?
Can come downNever a tenant and never a customer: a case.
Stays upA customer. Their review stays, however furious, unless it holds abuse, a threat or an address.
An applicant declined at screening was never a tenant and never a customer.
A tenant who was evicted was, and their review stays however furious. Abuse, a threat, or an agent’s address posted can still be challenged on either.
The other side’s buyer blames you for your client’s withdrawal: not a customer experience.
A review of another branch lands on yours because the names match: the wrong business. The audit sorts which listing each review belongs to.
Sold our condo in three weeks.
Best agent ever!!! 10/10
Bought review: breaks policyHonest advice on price.
Real reviews, from real sales.
Fake or incentivized reviews breach platform policy, and a profile caught with them can lose the reviews it earned. What works is asking the clients you closed for, and a calm reply on the real one-star.
Examples and names are illustrative. The platform makes every final decision.
Every review on the agent, team and office listings read against platform policy and against a simple question you answer: client, other side, applicant, or nobody. Verdict in writing.
Every policy-violating review is handled for you. Nothing from a client file is needed: only your word on who the reviewer was to you.
You see where each one stands. The platform makes the final decision.
Only for removals verified on your live profile.
It is a case worth taking on. They were not your client, and platform policy requires a customer experience. The platform decides. Where they describe dealings with you personally (calls not returned, a viewing you cancelled), the platform may treat that as an experience, and the case is weaker. We tell you which you have at the audit.
Generally not. They were a tenant, which makes them a customer, and an angry review of a real tenancy is allowed. What is removable is anything in it that violates policy on its own: abuse, a threat, a staff member’s private details. Reply carefully and say nothing about their tenancy.
Whichever one the review sits on. Each profile is separate, with its own reviews and its own rating. The audit covers the agent, the team and the office listings, and notes where a review has landed on the wrong one.
That depends on the portal. Portals have their own policies and their own routes, and some verify reviews against a completed transaction. A verified review from a real client is a hard case there and we say so. A review from someone the portal cannot tie to a transaction is not.
Not by buying them. We never sell or write reviews. The honest course is to ask every client whose sale or lease closed, with no incentives and no scripts. On a small profile that does more than most things.
It is the removal part of it. Real estate agent reputation management also covers your agents’ names in search, replies to buyers, sellers and tenants, and a simple way to ask your own clients for a review after each sale or lease. We never sell or write reviews. Removal is billed only once verified; the rest is a weekly service.
Free audit, a written verdict, nothing to pay upfront.
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