From a single café to a national chain

Google review removal services in Australia

One ordinary night, one shirty stranger, and your stars cop a hit you never earned. Erase Trax takes on the Google reviews that violate policy for businesses right around Australia, and you pay nothing until one is actually gone.

Get your free auditCall +1 (585) 326-3166
An electrician working on a fuse board in a house.
The audit
Free, in writing
Upfront fee
None
You pay for
Reviews that come down
Contact
Email or WhatsApp
In short

Can an Australian business get a fake Google review removed?

Yes, when it violates Google’s policies: a review from someone who was never a customer, spam, an advert for a rival, abuse, or a post about another business. An honest customer’s review stays, from Perth to Cairns. The audit is free and you pay only for reviews verified gone. Google makes every final decision.

Who we work with

Got a Google listing? Then this is your fight too.

Reviews pile up at different times in different trades. Knowing when yours do is half of spotting the one that does not belong.

  • Cafés and restaurants

    Cafés and restaurantsA packed long weekend brings fair complaints about the wait, and sometimes a one-star from someone who never sat down.

  • Tradies

    TradiesElectricians, plumbers and builders live on Google and hipages, where a review meant for a similar name can dry up the quotes.

  • Tourism and accommodation

    Tourism and accommodationSchool holidays and summer bring the most reviews, and the most chances for a fake one to hide among them.

  • Accountants and tax agents

    Accountants and tax agentsTax time, from July to October, is when a firm meets the most new clients, and when a rival’s review does the most harm.

  • Dentists and clinics

    Dentists and clinicsPractitioners cannot discuss a patient in public, so a false clinical claim sits there unanswered.

  • Mechanics and car yards

    Mechanics and car yardsA review from someone who never brought a car in can cost the next rego-check customer.

  • Real estate agents

    Real estate agentsA tenant’s complaint about a bond, or a review from a rival agency, sits beside every property you list.

  • Shops and online stores

    Shops and online storesBuyers check Google and ProductReview before they pay. Fake reviews have no business sitting beside real ones.

Straight answer

The honest ones stay. The rest, we take on.

If a real customer had a bad run and said so, that review is staying put, and we will tell you that up front. Reviews that violate Google’s policies are a different matter.

Can come down5

  • Never a customer. A one-star from someone with no job, booking or sale on your books, often from an account with no other reviews.
  • A plug for the bloke next door. A review that sends readers to another business is advertising, and Google does not allow it.
  • The same words on several listings. Copy-pasted text across five tradies or three cafés is spam.
  • Meant for someone else. A complaint about a business with a similar name in another suburb or state is off-topic.
  • Abuse and private details. Threats, slurs, or a staff member’s phone number or address posted without asking.

Stays up1

  • A real customer’s bad run. It stays. We can help you write a reply that shows the next reader how you put things right.
What we sort for you

What Erase Trax sorts for an Australian business

Google decides who gets the call in nearly every Australian trade. We take on the reviews on it that violate policy, and tell you plainly about the ones that do not.

  • Every review read, free

    Your Google listing gone through review by review, with the policy-violating reviews marked and the honest ones left alone. A list you can keep, not a sales pitch.

  • The Australian sites too

    Customers here also check ProductReview, and tradies are judged on hipages and Oneflare. The audit covers the ones your customers actually open.

  • No shortcuts, ever

    Every case is judged on the platform’s own policies, so your listing is never put at risk by a shortcut.

  • Where it is up to, any time

    You can see where each review stands without sending a single email to ask.

Policy and law in Australia

Who decides what happens to a review here

Three authorities touch a review in Australia, and only one of them takes it down. Knowing which saves you money and months.

  • Google’s own policy

    Google removes content that violates its policies on its own authority, with no court and no need to know who posted it. This is the route we handle.

  • The ACCC and the Australian Consumer Law

    Fake reviews can be misleading conduct, and the ACCC acts against businesses that post or buy them. It does not take a review off your listing.

  • Defamation law

    Under the uniform Defamation Acts, a company with ten or more employees generally cannot sue for defamation at all. A solicitor can tell you whether you can.

  • What it costs you to ask

    Nothing. The audit is free, and you pay only for reviews verified gone from your live listing.

Around Australia

Google review removal, state by state

Google’s policies are the same in every state. These pages say what is particular to three of them.

  • New South Wales

    Before you ring a solicitor about a review, check whether Google will simply take it down.

  • Queensland

    When a fake review hides in a batch of fair ones after a rough stretch.

  • Victoria

    When AI assistants start summarising your worst review as if it were fact.

Working with us

Four steps, across the time difference

There is no Australian office or phone line. Messages sent in your day are picked up at the start of ours, which is your evening, and answered within 24 hours.

Stage 1 of 4

Send your listing

Your Google link by the audit form, email or WhatsApp, any hour. No logins, no access to your Business Profile.

Stage 2 of 4

Get the audit

Every review checked against Google’s policies and sent back in writing, usually waiting for you the next morning.

Stage 3 of 4

Google decides

The reviews you approve are taken on. Google answers each one, a first no is not the end, and you see where each stands.

Stage 4 of 4

Removed. Now you pay.

Only for reviews verified gone from your live listing. If one stays up, it costs you nothing.

Life once it’s cleaned up

What changes for you

What a fair Google profile does for the business.

A farm machinery dealer takes a customer’s call as he walks across his yard between the tractors

  1. Your Google profile rating recovers

    As the unfair reviews fall away, your rating finally matches the business you actually run.

  2. Profile visibility expands

    Better stars mean more clicks, more calls, more people through the door.

  3. Increase in rankings

    A healthier listing gives your local ranking a nudge, so more people find you first.

  4. You can sit back and relax

    With monitoring ticking over in the background, the next bad review will not blindside you.

Why businesses pick us

Why choose Erase Trax for Google review removal in Australia

Six reasons Australian businesses trust us with their Google listing.

Seen from above, three specialists write up their notes on a case at a shared desk

We’ve done thousands

That track record did not happen by luck.

Years of experience
10+
Clients served
900+
Success rate
94%
Reviews managed
49K+

  • Reviews are our core work

    We are not a do-everything mob dabbling in removal on the side. Reviews are the heart of the job, and we are good at it.

  • All above board

    Only reviews that breach Google’s own rules are taken on. We would never risk your listing on a shortcut.

  • No win, no fee

    If a review stays up, you owe us nothing for it. The risk is ours, not yours.

  • No black box

    You get a written verdict on every review, including the ones that stay up. We would rather you saw the work than just took our word for it.

  • Quick and built to win

    Your audit is back within 24 hours. Once you agree it, work starts, and you hear as each review comes down.

  • More on why clients choose us
Questions

What owners in Australia ask us

More answers on the FAQs page, or ask us directly.

Can you remove any review I do not like?

No. Only reviews that violate Google’s policies, such as fakes, spam, adverts for a rival or abuse. A real customer’s honest review stays, and we can help you reply to it.

Is it legal to get Google reviews removed in Australia?

Yes. Asking Google to enforce its own published policy is exactly what its reporting process is for. It is a separate thing from the Australian Consumer Law, which the ACCC enforces against businesses that fake reviews.

Do you cover Western Australia, South Australia and Tasmania?

Yes, every state and territory. Perth is two or three hours behind Sydney depending on the season, which changes nothing about the work: Google takes cases at any hour.

What if you cannot remove it?

Then you do not pay for it. You are invoiced only for removals verified on your live listing.

Is there an Australian phone number?

No. Email or WhatsApp reaches the same people and is the practical route from Australia; if you want a call, we agree a time early in your day.

Will the reviewer know it was me?

No. The request goes through Google, and Google does not tell anyone who reported their review.