Review removal by industry: every trade is hit differently
A plumber is reviewed by callers who never hired them. A dentist gets a billing dispute written up as clinical harm. Find your trade and see what can be challenged, and what stays.
- Guides
- 6 trades
- The audit
- Free
- Upfront fee
- None
Home servicesPlumbers, HVAC, roofers, electricians
Read the home services guideHotels & hospitalityHotels, B&Bs, venues, restaurants
Read the hotels guideReal estateAgents, brokerages, property managers
Read the real estate guideDental & medicalPractices, clinics, specialists
Read the dental guideLaw firmsAttorneys, law firms, legal practices
Read the legal guideAutomotiveDealerships, body shops, mechanics
Read the automotive guideFind your trade. See your pattern.
Each guide covers the review that does the damage in that trade, what we do about it and what we leave alone.
Any other industry? If your business lives on its reviews, we can help.Ask us
Some reviews violate policy. Some stay.
Who wrote a review and what it describes decide which side it falls on. Pick your trade.
Home servicesThe usual damage: quote-only reviews
Can come down
- No job was done, so there is no customer experience to review.
- It promotes another firm. Promotional content violates policy.
Stays up
- A real customer describing a real job. The answer is a good reply.
Hotels & hospitalityThe usual damage: misdirected complaints
Can come down
- It is about the booking site’s refund terms, not the stay.
- A demand, not a review. Most platforms treat leverage as a policy violation.
Stays up
- An honest view of a real stay. Recent reviews and a reply move it.
Real estateThe usual damage: the losing bidder
Can come down
- A declined applicant was never a customer.
- You have no Northgate office. It belongs to another business.
Stays up
- A real tenancy, described by a real tenant. A reply is the route.
Dental & medicalThe usual damage: billing disputes
Can come down
- Never a patient, so there is no experience to describe.
- Abuse of a named clinician and a threat to her privacy.
Stays up
- A real patient’s real experience. The reply confirms nothing.
Law firmsThe usual damage: the opposing party
Can come down
- The opposing party was never a client of the firm.
- One text under several accounts. Duplicate content violates policy.
Stays up
- A client’s honest view of the outcome. It stays, with a neutral reply.
AutomotiveThe usual damage: warranty decisions
Can come down
- No repair was booked, so there is no customer experience.
- It reviews the manufacturer’s decision. Each listing is its own case.
Stays up
- A real customer with a real fault. Your reply is what the next reader sees.
Our read at an audit is not an outcome: the platform makes the final decision.
Four stages. The invoice is the last one.
Free audit
Every review checked. A written verdict, including what stays.
Case opened
Every policy-violating review is handled for you.
The platform decides
You see where each one stands.
Removed. Now you pay.
Only for removals verified on your live profile.
Questions owners ask
Does review removal work the same way in every industry?
The method is the same; the grounds differ. Every platform expects a review to describe a genuine customer experience, so who wrote it and what it describes decide the case. For a plumber that is usually a caller who never hired them; for a law firm, the opposing party.
Which industries does Erase Trax work with?
Home services, hotels and hospitality, real estate, dental and medical practices, law firms and automotive businesses each have their own guide. The same method applies to most local businesses with a public review profile, and the free audit tells you what applies to yours.
Do you need our client, patient or matter records?
No. We never ask for records and never need your login. All we need from you is a yes or no, such as whether the reviewer was ever a customer.
Can you guarantee a review will be removed?
No. The platform makes the final decision. We take on reviews that violate its policy, tell you at the audit which ones will stay, and you pay only after a removal is verified on your live profile.
More answers on the FAQs page, or see how the work runs.
Find out which of your reviews can come down.
Free audit, a written verdict, nothing to pay upfront.