A property is reviewed in more places than any other business, and some of it is not about the property at all: a booking site’s refund terms, a renovation finished years ago, a guest who never stayed. Where that violates policy, we take it on.
It is a case worth taking on, because the review describes a decision made by another company, not the stay. Reviews from people who were never guests, and reviews used as leverage for a refund, are strong cases too. A fair review of a real stay stays up. The audit covers every listing, and only verified removals are invoiced.
A guest books through a third party, cannot get a refund there, and reviews the hotel.
The review describes a company you do not control, not the stay, and a review must be about the business it sits on.
Your reservation was made at a non-refundable rate. Under our terms, no refund is due.
Sent by the booking site, not by the hotel
Canceled a week out and they kept every cent. Thieves.
Searched: J. Whitfield
No booking and no stay under this name.
The wedding guest who was not the client, the party turned away, the former employee, the guest of the similar-named place across town. Someone who never stayed has no stay to describe. A yes or no from your register is all we need, and no guest data is shared.
A message saying the review comes down when the refund goes through is a demand, not a review, and most platforms have a policy against it. Keep the message exactly as it is.
A real guest describing a stay before the renovation stays up: age is not a breach, and a fair one-star from a verified stay cannot be removed, though content breaches still can. What moves an old picture is recent reviews and a reply that notes the date.
Examples and names are illustrative. The platform makes every final decision.
Every listing, the map profile, the travel sites, the booking platforms, the restaurant’s own profile if it has one, read against that platform’s policy. Verdict in writing, including which reviews stay and why.
Every policy-violating review is handled for you, on each platform where it sits. A property is often on several at once; you manage none of them.
You see where each one stands. The platform makes the final decision.
Only for removals verified on your live listing.
It is a case worth taking on. The review describes a decision made by another company. The platform decides, and if the review also describes the stay itself (the room, the staff), the part about the stay is a real experience and the case is weaker. The audit tells you which you have before any case is started.
Some. A verified-stay review from a real guest is close to untouchable, because the platform holds the booking. What can still come down there is content that violates policy regardless of the stay: abuse, a staff member named with personal details, a threat, a review that is plainly about a different property. We say which is which rather than taking on everything and hoping.
Not on age alone. A real guest wrote about a real stay, and the platform will not remove it because things have changed since. The audit sometimes finds that an old review is not what it seems; beyond that, the honest answer is recent reviews from recent guests and an owner’s reply that gives the date of the work.
Yes. On most platforms a review used as leverage violates policy on its own, whatever the review says. Keep the message, the email or the chat log exactly as it is. We cannot promise the platform will act, but it is one of the clearer cases there is.
Yes. Each is its own profile with its own reviews and its own rating, and a review about the restaurant sitting on the hotel’s listing is itself a wrong-business case. The audit covers both, and it costs nothing either way.
It is one part of it. Hotel reputation management also means watching new reviews on Google and the booking sites, replying to guests, and a simple way to ask your own guests for a review. We never sell or write reviews. This page is about removal, billed only once verified; the rest is our weekly-billed reputation management and monitoring service.
Free audit, a written verdict, nothing to pay upfront.
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