Get the post that breaks the rules taken down

A false post, a harassing comment, a fake account using your name, a video making claims that are not true. Every major platform has rules against these, and a post that breaks them can be taken down. An honest customer’s post stays up.

Get your free auditCall +1 (585) 326-3166
A short silent story. A florist is shown a post on a phone and her colleague puts a hand to her mouth: "A false post about you..." A couple read it together, dismayed: "...gets shared fast." The florist laughs on the phone: "We get posts that break the rules taken down." A customer leaves the shop with flowers: "Your name, cleared."
The audit
Free
Platforms
Facebook, Instagram, TikTok, X, LinkedIn, YouTube
Who decides
The platform
You pay
Only after removal
In short

Can a social media post about my business be removed?

Yes, when it breaks the platform’s own rules: false claims, harassment, impersonation, private details, or content used without permission. Erase Trax takes each one on, on Facebook, Instagram, TikTok, X, LinkedIn and YouTube, through to the platform’s decision. An honest customer’s post stays up, and the audit is free.

Two neighbors on a residential street lean over one phone. She bends in to read it, taken aback; he scrolls.
On your streetNeighbors pass the post along before the business even knows it exists.
Who this is for

The post your customers keep sending you

A post with your name on it shared in a local group, a reel making claims that are not true, a fake page answering your customers. It travels faster than a review, and it is rarely the whole story.

  • A post makes false claims about your business
  • An account is pretending to be you or your staff
  • Comments under your own posts are abuse, not feedback
What you get

Every kind of post, account and comment we take on

Checked against each platform’s own rules
  • Facebook
  • Instagram
  • TikTok
  • X
  • LinkedIn
  • YouTube

What can be taken on

  • A post that breaks the platform’s own rules
  • A comment thread under your post, or someone else’s
  • A shared post in a local group or on a page that names you
  • A video that names you falsely
  • A fake account using your name and logo

Which of the platform’s rules does it break?

  • False claims about the business
  • Harassment, threats or hate
  • Pretending to be you or your staff
  • Your private details
  • Your photos used without permission
Breaks the rules: it can be taken on

  • Every platform, its own rules

    Facebook, Instagram, TikTok, X, LinkedIn and YouTube each publish rules on false information, harassment, impersonation, hate and private details. Each post is checked against the rules of the platform it is on.

  • Honest posts stay

    A real customer’s honest complaint, however sharp, does not break the rules, and we do not pretend it does. If a post will not come down, we say so at the audit and suggest what will help.

Examples are illustrative, drawn from the work this page describes.

Straight answer

What can come down, and what stays up

The platform’s rules decide, not who is upset. This is the usual line between the two.

  • A post stating things about you that are falseCan come down
  • Harassment, threats or hate aimed at you or your staffCan come down
  • An account impersonating your business or a person in itCan come down
  • Your private details: a home address, a phone numberCan come down
  • Your photos or content used without permissionCan come down
  • A comment from someone who was never a customerCan come down
  • A real customer’s honest account of their experienceStays up
  • Opinion, however harsh, that states no false factStays up
  • A post you simply disagree withStays up
  • News reporting about your businessStays up
Working with us

What happens after you get in touch

  1. Free audit

    Send us the links. Each post, comment or account is checked against the rules of its platform, and you get a plain answer for every one.

    A plain answer per link

    • Link 1, a false postBreaks the rules
    • Link 2, a harsh reviewStays up

  2. You choose what goes ahead

    Only posts that break the rules are taken on. Nothing starts until you say yes.

    You reply

    Yes, go ahead

  3. The platform decides

    Each case is followed through to the platform’s answer, and you are told what it was.

    The platform’s answer

    Removed

  4. Pay once it is gone

    A post is billed only when it is verified gone from the live platform.

    Invoice line

    • 1 post, verified goneChecked live

The examples in the cards are illustrative.

Results

What you get

Once a post that breaks the platform’s rules comes down, this is what changes.

A shop owner smiles as he talks a customer through her order

  1. A cleaner online name

    As posts that break the rules come down, customers stop finding them when they look you up.

  2. No more impersonators

    A fake account posing as your business no longer talks to your customers.

  3. Increased customer trust

    What people find about you is fair again, so they feel safe choosing you.

  4. Peace of mind

    You stop refreshing the comments and get back to running the business.

Why us

Why choose us

Four reasons businesses trust us with what is said about them online.

Two specialists read through a case file together, one marking a page with her pen

Proven success

Nothing to pay until a post is verified gone.

Years of experience
10+
Clients served
900+

  • Experienced team

    Our specialists have years of experience with the rules of Facebook, Instagram, TikTok, X, LinkedIn and YouTube.

  • Safe & ethical methods

    Only legitimate work, within each platform’s own rules. No black-hat tactics, ever.

  • A fast start

    Send the links whenever suits you, and work starts the moment you say yes.

  • More on why clients choose us
Often paired with

Where this service usually leads next

All four services
Before you call

The questions we get asked

More answers on the FAQs page, or ask us directly.

  1. Which platforms do you cover?

    Facebook, Instagram, TikTok, X, LinkedIn and YouTube: posts, comments, videos and accounts. If the post is somewhere else, send it at the audit and we will tell you whether it can be taken on.

  2. Can you remove any post I do not like?

    No, and nobody honest can. A post comes down only when it breaks the platform’s own rules. A real customer’s honest complaint stays up, and we tell you so at the audit rather than take your money for it.

  3. Who actually removes the post?

    The platform does. We take each post on and see it through to the platform’s answer; the decision is theirs. That is why we never promise a result and only bill for removals you can check yourself.

  4. How much does it cost?

    The audit is free and there is no retainer. You pay per post only once it is verified gone from the live platform. If nothing comes down, you pay nothing.

  5. How long does it take?

    It depends on the platform and the case. Some posts come down within days; others take longer while the platform reviews them. We tell you what to expect for each post at the audit.

  6. Someone made a fake account using our name. Can that come down?

    Usually, yes. Every major platform has rules against impersonating a business or a person, and a fake account is one of the clearest cases we take on.

Start with the free audit

Find out whether the post can come down

Send us the links. A person replies within 24 hours with a plain answer for every post, comment or account, before you have paid anything.

Get your free auditCall +1 (585) 326-3166

Your free auditPrepared for: Your business

In writing

What comes back

  1. A plain answer for every link checked against the rules of the platform it is on.
  2. What stays up, and why an honest post is not worth your money, and we say so.
  3. The price per removal, in writing. You decide whether to go ahead.

No login needed. You pay per post only once it is verified gone from the live platform.