Your map listing lives on its star rating. The reviews that hurt most often come from people who never hired you: they called for a price and rated work they never received. That is a case worth taking on.
It is a case worth taking on: a caller who asked for a price and never had work done has no customer experience to describe, and platform policy requires one. Erase Trax also takes on bursts from accounts with no history and wrong-firm reviews. A real customer’s complaint stays up. Only verified removals are invoiced.
A caller asks for a price, dislikes it, and rates the job as though it had happened.
No work was done, so there is no experience to describe; your records and the review’s wording show it.
Quoted me double what the last guy charged. Avoid.
Caller asked for a price
Seventeen in two weeks, from accounts with no history.
Bursts from accounts with no history, and reviews that read as an ad for another firm, breach platform policy on fake and promotional content. We never guess at who is behind them.
Trades share names.
A review of a water heater install in a town you do not cover, or a service you do not offer, belongs to someone else’s listing: your service area and trade are on record, and the review contradicts both.
A real customer whose leak came back stays up, and we say so at the audit.
The route there is a reply saying what you did next, and genuine reviews from the satisfied majority, never bought, never incentivized.
Examples and names are illustrative. The platform makes every final decision.
Every review on the map listing and the trade directories checked against platform policy and against your job records: customer, caller, or nobody you can find. Verdict in writing, including what stays.
Every policy-violating review is handled for you. You answer one question about the job; nothing else is asked of you.
You see where each one stands until the platform gives its final answer.
Only for removals verified on your live listing.
It is a case worth taking on. Platform policy requires a review to describe a genuine customer experience, and a price the caller did not like is not a service they received. The platform decides, and we do not promise it will agree. A quote review that describes real conduct on the call, a missed appointment for the estimate, say, is a harder case, and we will tell you that at the audit.
No, and we do not try. We cannot see who is behind an account, and accusing a named competitor without proof goes nowhere. Fake and promotional reviews break platform policy whoever wrote them, and that is what the platform rules on.
Yes, it counts. Each platform has its own published policies and its own way of deciding, and the audit covers the places a homeowner actually looks for a trade. Some directories have no meaningful way to have a review removed at all. Where that is so we say it, rather than taking cases on for the sake of it.
The audit comes back within 24 hours. A straightforward never-a-customer case is often decided in days; a contested one takes longer, and the platform’s queue does not know it is your busy season. We report progress rather than promise a date.
That review stays. We will not pretend otherwise. The better answer is a public reply that tells the next reader what you did about it, and the habit of asking every customer once the job is done, so the ones who were happy and said nothing are represented. Nothing fake, nothing paid for.
Yes. Contractor reputation management also covers watching new reviews on Google and the trade directories, replies to genuine customers, and a simple way to ask your own customers for a review once a job is done. We never sell or write reviews. Removal is billed only once verified; the ongoing work is weekly.
Free audit, a written verdict, nothing to pay upfront.
Erase Trax assistant
Answers from this website
Ask about review removal, what it costs, how long it takes, or the industries we work with. Everything I say comes from this website — if it is not covered here, I will say so.
Common questions
Automated AI assistant; messages are processed by a third-party AI provider (see our privacy policy). Do not share sensitive details. For anything specific, email info@erasetrax.com — we reply within 24 hours.