Talk to a person.
Fake reviews, a falling rating, a bad result when people search your name: whatever is hurting your business online, tell us. Every message is read by someone on the team and answered within 24 hours.
- A person reads itNo bot triage. Your message goes to the team that does the work.
- We look at the public pagesThe profile, the reviews, what shows when people search your name.
- You get a straight answerWhat we can do, what we cannot, and the price. Nothing to pay upfront.
Rather talk?Call +1 (585) 326-3166WhatsApp usinfo@erasetrax.com
- Working in
- US, UK, Canada, Australia, UAE
- Upfront fee
- None
- Your password
- Never asked for
Five ways in. The best one first.
What have you got to hand?
- Best for a verdictBest for youThe free audit formAsks for the profile link and what is happening, so the reply that comes back is a verdict rather than a request for details.Open the form
- WhatsAppBest for youMessage us+1 (585) 326-3166Good for a quick question or for sending a screenshot. Paste the profile link in your first message.Open WhatsApp
- Call — USBest for youUnited States line+1 (585) 326-3166Landline or mobile. If it goes to voicemail, leave the profile link and we call back.Call the US line
- Call — UKBest for youUnited Kingdom line+44 7916 690288Landline or mobile. If it goes to voicemail, leave the profile link and we call back.Call the UK line
- EmailBest for youWrite to usinfo@erasetrax.comBest when you have documents to attach. A person replies; there is no ticket number and no auto-response.Write an email
Before you get in touch
Who reads your message, when we answer and how we keep it private. Pricing and process questions are on the FAQs page.
How can I reach you?
By the free audit form, WhatsApp, phone in the US or UK, or email — and a person replies within 24 hours.
US +1 (585) 326-3166, UK +44 7916 690288, WhatsApp +1 (585) 326-3166, email info@erasetrax.com. The form is fastest: it arrives with what we need to look.
Who reads my reviews — a person or software?
A person. Someone on the team reads every review against the published content policy of the platform it sits on — not a summary of the policy, the policy.
When can I reach someone, and does the time difference matter?
The US line is answered during the hours that overlap the US business day; outside them, email or WhatsApp and you hear back within 24 hours.
The time difference affects the conversation, not the case. Cases are decided in the platform’s queue, on the platform’s clock, which we do not control from any time zone. A case needs the profile link, not a same-time-zone conversation.
Is there a phone number for Canada or Australia?
Canada can use the US number: it is a +1 number, so it dials like any other North American call. There is no Australian number.
The two lines are US and UK. Email or WhatsApp is the practical route from Australia and reaches the same people; if you want a call, we agree a time inside the narrow overlap.
Can you handle a review without breaching patient or client confidentiality?
Yes, and that is the only way we work. A case rests on the rule the review breaks — not on the chart, the matter or the outcome.
We do not need access to patient records or practice software, and would not accept it; the only thing we ask is a yes or no on whether the reviewer was ever a patient or client. If a case could only be made by disclosing more than that, we do not make it. We also keep what you tell us private and never publish your business’s name or case without your written permission.
Will I see the work you do on my reviews?
Yes. You get a record of every review we take on, and you see where each one stands.
There is nothing in the work you cannot see, and nothing you have to do: the record is kept up to date as each case moves, until the platform decides.
Removal is always the platform’s decision.
We do not promise that a particular review will come down. We promise you will not be billed if it does not.