Google review removal, for reviews that break policy
We get fake, spam and policy-violating reviews taken down from Google, Trustpilot and the other review sites your customers read. Not every bad review can come down: a real customer’s honest review stays up, and anyone who says otherwise is selling something.
- The audit
- Free
- Upfront fee
- None
- You are invoiced for
- Verified removals only
- Work starts
- Within days of the audit
Can a fake or unfair Google review be removed?
Only if it breaks the platform’s published policy. A review from someone who was never a customer, a duplicate from linked accounts, abuse or an ad for a rival can qualify, and Erase Trax takes each one on through to a final decision. A genuine bad review stays up, and only verified removals are invoiced.
Bad reviews are costing you customers
A fake one-star arrives overnight from an account with no history, about a visit that never happened. It sits near the top of your profile, every new customer reads it first, and some of them call someone else.
- A one-star from someone you have no record of
- A rival or an angry ex-employee posting false reviews
- The same complaint on several sites, word for word
Platforms we remove reviews from
- Trustpilot
- Yelp
- ConsumerAffairs
- TripAdvisor
- Glassdoor
Plus Reddit and Instagram, and more.
Trademarks belong to their owners.
What comes off your profile, and what you receive
3.9
Average from 100 reviewsAverage from the 87 that stayed
Before: an average of 3.9 from 100 reviews.
13 of 100 reviews violate policy. Only those come down, and only those reach your invoice. 3.9 → 4.3, illustrative.
A written verdict on every review
The free audit goes through your profile review by review, against the platform’s published policies. Each one is marked “can come down” or “stays up”, with the reason in plain words, including the ones you will not like.
A clear status for each review
Every review taken on shows where it stands: waiting, removed or stayed up. Nothing for you to file, no forms to learn and no login to hand over.
Proof on every invoice line
Each line names one removal, with screenshots of your live profile before and after it came down. A review that stayed up is not on the invoice.
Examples are illustrative, drawn from the work this page describes.
What comes down, and what does not
The platform makes every final decision. This is what experience says is worth taking on, and what is not.
Can come down5
- Reviews from people who were never customers
- Reviews describing a different business entirely
- Spam, duplicates or bulk reviews from linked accounts
- A rival or ex-employee reviewing with a conflict of interest
- Personal attacks, slurs and abuse
Stays up5
- A genuine customer who had a bad experience
- A low rating with no explanation, left by a real customer
- Criticism that is accurate but unflattering
- A fair complaint about price, waiting or service
- An old review you would simply rather not see
Google’s own policy rules out reviews that are
“not based on a real experience”
A review like that can come down. A real customer’s bad day cannot, and the audit tells you which is which.
What happens after you get in touch
Free audit
Send us the profile. A person replies within 24 hours with a written verdict on every review, including what is not removable. You decide whether to go ahead.
Your written verdict
13 can come down87 stay up
Case opened
Once you say go ahead, each review the audit marked is taken on. Nothing for you to file, sign or log in to.
You reply
Go ahead
Followed to a decision
Each review shows where it stands as it moves, waiting, removed or stayed up, until there is a final answer.
Status, review by review
Removed 8Waiting 4Stayed up 1
Removed. Now you pay.
The invoice names each removal, with before-and-after screenshots of your live profile, so you can check every line yourself.
Invoice line
- 1 verified removalBefore / after
The platform makes every final decision, at its own pace. Nothing is invoiced until a removal shows on your live profile. The examples in the cards are illustrative.
What you get
Once the reviews that break the rules are gone, this is what changes for you.
Improved ratings
See your star rating climb as harmful reviews are removed.
Increased customer trust
A clean review profile builds confidence and turns more searchers into customers.
More positive reviews
We help satisfied customers share their experience, so genuine reviews keep arriving.
Strong online presence
Protect your brand from future attacks with ongoing monitoring.
Why choose us
Four reasons businesses trust us with their Google profile.
Proven success
The record behind every case we take on.
- Years of experience
- 10+
- Clients served
- 900+
- Success rate
- 94%
- Reviews managed
- 49K+
Experienced team
Our reputation specialists have years of experience navigating Google’s review rules.
Safe & ethical methods
Only legitimate work, within each platform’s own rules. No black-hat tactics, ever.
A fast start
Your free audit is back within a day, and work starts as soon as you say go.
- More on why clients choose us
Real profiles. Real before and after.
Client Google profiles, read off the screenshots themselves. Across all 18 on our results page, the average rating went from 3.68 to 4.87 stars.
See all 18 client outcomesPlumberTampa, FL
Google rating 2.5 before, 4.9 after.
98 → 486 Google reviews
LocksmithRancho Cucamonga, CA
Google rating 2.9 before, 5.0 after.
105 → 419 Google reviews
Criminal justice attorneyNew Brunswick, NJ
Google rating 2.9 before, 4.9 after.
475 → 985 Google reviews
Where this service usually leads next
- Reputation monitoringWe watch every place people read about you, send you each new review within a business day, and take on what violates policy.
- Social media post removalFalse, harassing or impersonating posts, comments, videos and fake accounts taken down from Facebook, Instagram, TikTok, X, LinkedIn and YouTube.
- SEO & AI searchWe help you rank on Google and the map, and help ChatGPT, Gemini and Google’s AI answers find, trust and name your business.
Can I turn off Google reviews on my Business Profile?
No. Google does not let a business switch reviews off or hide the ones it dislikes: every profile can be reviewed. What you can do is reply to genuine reviews and ask Google to remove the ones that break its policies, which is the part we take on, billed only once a removal is verified.
Why are reviews disappearing from my Google profile?
Usually Google’s own spam filters. They hold back or remove reviews that look fake, incentivized or posted from accounts that trip its checks, sometimes genuine five-star ones too, and some reappear later. A business cannot switch this off, and nobody outside Google can restore a review it has filtered; the fix is a steady flow of honest reviews.
Can you remove any negative review?
No, and we will tell you that at the audit rather than after you have paid. We pursue reviews that breach the platform’s published policy — fake, spam, never-a-customer, wrong business, abuse. A real customer describing a real experience stays up, and the better answer there is a good public reply.
Is this legal?
Yes. We only take on reviews that break the platform’s own published policies, and nothing we do puts your listing at risk. We do not access your account, we do not need your login, and we do not create or buy accounts of any kind.
How long does it take?
The audit comes back within 24 hours. Once a case is opened, a straightforward one is often decided in days; a contested one takes longer to reach a final decision. We do not control the platform’s queue, so we report progress rather than promise a date.
Do you guarantee removal?
No. Anyone who guarantees a removal is guaranteeing a decision that is not theirs to make. What we guarantee is the pricing: if nothing comes down, there is nothing to pay.
Do you need access to my Google account?
No. We handle it for you, from the outside. You never hand over login details, and we would not ask for them.
What happens after the reviews are removed?
Your rating is worked out again without them. To keep it strong we can watch your profiles, so a new fake review reaches you within a business day, and ask your happy customers for reviews, so genuine ones keep arriving. Both are separate weekly services; removal itself is still paid only per verified removal.
What happens to reviews that cannot be removed?
We say so plainly and suggest the route that does work — a reply that reads well to the next customer, monitoring so the next one is caught early, or social media post removal where the problem is a false post on Facebook, Instagram or TikTok rather than a review on your profile.
Find out which of your reviews can come down
Send us your business name. A person replies within 24 hours with a verdict on every review, before you have paid anything.
Your free auditPrepared for: Your business
In writingWhat comes back
- A written verdict on every review including the ones that stay up, and why.
- Which reviews are worth taking on judged against the platform’s published policies.
- The price per removal, in writing. You decide whether to go ahead.
No login needed. No upfront fee: you pay only for removals verified on your live profile.