This city never really settles. Students arrive each September. Graduates decide to stick around. People move up from other cities for a new job. None of them have a clue which businesses are actually good. They open Google, glance at your rating, and make up their mind in seconds.
We track down the reviews that don’t belong on your profile. Made-up ones, spam, posts from people with nothing to do with your business. We build the evidence, take it to Google, and you only pay once it’s gone.
All inquiries responded within 24 hours
Posted by someone who was never a customer, or from an account set up purely to damage your score.
Links, adverts, or the same complaint copied across several unrelated pages.
Comments that have nothing to do with what you actually do.
Left by a competitor, an ex-employee, or anyone trying to hurt your rating on purpose.
Threats, slurs, or posts sharing someone's personal details without permission.
After Once your profile is clean, we keep an eye on it, so the next dodgy review gets caught early.
Send your profile link. We go through every review and flag what's genuinely worth pursuing, usually within a week, at no cost.
Once you give the go-ahead, we submit everything through Google's official system only. No shortcuts, no risk to your listing.
Reviews rarely come down first time. We keep pushing until it's resolved, with everything visible in your dashboard. You're only charged once a review is actually gone.
Clear breaches like spam tend to go quickly. A convincing fake account takes more digging, so it can run longer.
You’ll get an honest timeframe per review during the audit, not a single number for everything
New faces turn up in this city constantly. None of them know your business yet, so your rating is often doing all the talking before they ever walk in.
New students and young professionals go entirely by rating, since they haven't found their local favourites yet. One fake review sends them elsewhere first.
A first booking here happens purely off reviews. A fake one-star can quietly cost months of new business.
First-time renters trust reviews more than anything else when picking a landlord. A fake post can send a good tenant elsewhere.
Delivery apps show your rating before your menu. A single fake review can bury you below every competitor on the street.
New patients choose based on what past patients say. A fake complaint can undo years of genuinely good care.
Plumbers, electricians, and decorators lose call-outs they never even quoted for, thanks to one unrelated bad review.
New sign-ups check reviews before joining. A fake complaint can cost a whole intake at your busiest time of year.
People moving in or across Manchester lean on reviews before booking. A fake review can send that job elsewhere.
Here is the part nobody else tells you straight. If a real customer had a bad time and said so, that Google review is not going anywhere, and we will not pretend otherwise. But plenty of reviews break Google’s rules, and those are fair game.
New arrivals judge you on nothing else
A fake review might be the only impression they ever get of you.
Fewer stars means Google shows you to fewer people in local search.
Lose a customer to a fake review, and they're probably choosing the business right next door instead.
The audit's free, whether or not anything actually qualifies.
"I was concerned about a negative review appearing on our Manchester business profile. The review did not seem to be connected to a genuine customer experience, and we could not find any customer record matching the claims."
"A negative Google review was posted against our Manchester business, but we could not identify the reviewer or locate any transaction connected to the complaint. We documented the issue and requested an evaluation based on Google's applicable review policies."
"Our Manchester business received a one-star review containing claims that did not match our customer records. We documented the details and submitted the review for evaluation under Google's review policies."
Plenty of services in this space cut corners: paid reviews to bury the bad ones, bot networks, or "removal" that's really just suppression through a sketchy tool. All of it can get a Business Profile suspended. We don't touch any of it.
Those tactics exist because they're faster money for someone else. We'd rather not take on a client who ends up worse off than when they started.
No removal, no charge. We carry that risk ourselves, which means we only take on cases we actually believe will work.
Not a bolt-on to an SEO package. One job, done properly.
A live dashboard tracks every case from the day we take it on to the day it closes. No waiting on emails.
New fake reviews get caught early instead of sitting there unnoticed for months.
Send us your profile. We tell you honestly which reviews we think we can get removed.
We line up each request with the rule it breaks and sort out the order we go in.
Every case goes in through Google's official channels, and we ride it the whole way.
After the cleanup, we watch your profile and help genuine reviews fill the gaps.
As the unfair reviews drop off, your rating finally starts to match the business you actually run.
Better stars mean more clicks, more calls, more people walking through the door.
A healthier profile gives your local ranking a nudge, so more people find you in the first place.
With monitoring running quietly in the background, the next bad review will not blindside you.
Since April 2025, UK law under the Digital Markets, Competition and Consumers Act has made fake reviews illegal outright. The Competition and Markets Authority can fine businesses that publish them without acting. But nothing happens on its own. Someone still needs to flag it, prove the breach, and push it through, which is what we do.
Some services bury bad reviews under fake ones, run bots, or sell fake "removal" through sketchy tools. That risks a suspended profile. We avoid all of it.
Not an add-on to something else. It's what we do, full stop.
No result, no invoice. We carry the risk, so we're selective about the cases we take.
Check your dashboard anytime and see exactly where each case stands.
Once your profile's clean, we monitor it, catching the next fake review early rather than months down the line.
Thousands of removals handled across several countries, with results you can actually check.
It has to break a Google policy — fake, spam, off-topic, from a rival, or abusive. Just being negative isn’t enough on its own.
No. A genuine customer with a genuine experience keeps their review, even at one star. If nothing’s broken, we’ll tell you and it costs nothing.
[PRICING TO BE CONFIRMED]
Most cases move within a couple of weeks. Simple ones go faster; convincing fake accounts take longer.
Worth a try. It’s in your own dashboard, though most owner reports get rejected for arguing unfairness instead of proving a broken rule.
We resubmit with stronger evidence and keep going. Still no movement, and it costs you nothing.
No. Suspensions come from buying reviews or dodgy tools. We only use Google’s official system.
No. Built for Manchester, but we also cover businesses across the UK, USA, Canada, and Australia.
Send over your Google Business Profile link. We’ll give you an honest breakdown of what can come down, free of charge, with nothing owed unless it actually works.
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