Vancouver, the Island, the Okanagan and the North

Online reputation management services in British Columbia

Most people in this province meet your rating long before they meet you. A one-star from an account with no history, a complaint meant for a business you have never been confused with until now, and a customer in Surrey or Kelowna quietly picks the next name on the list.

Get your free auditCall +1 (585) 326-3166
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The audit
Free
Review removal
Billed per verified removal
Monitoring and search work
Weekly, no fixed term
Login needed
None
In short

What does online reputation management do for a BC business?

It manages what a customer in the Lower Mainland, on the Island or in the Interior reads before calling you. Erase Trax takes on Google reviews that violate Google’s policies, pushes damaging results down, drafts replies and watches Google, HomeStars and TripAdvisor. Removal is billed per verified removal; monitoring and search work are weekly, with no fixed term.

Working with us from BC

How the work runs on Pacific time

Most of BC runs on Pacific time, three hours behind Toronto; the Peace region and the East Kootenay keep Mountain time. The US number is a +1 line, so it dials from BC like any domestic call.

Stage 1 of 4

Send your profile

Your business name or Google link by the audit form, email, WhatsApp or the +1 line, from anywhere in BC. No logins, ever.

Stage 2 of 4

Your audit arrives

Within 24 hours, written: each review marked fair or a likely breach, and what page one says about you.

Stage 3 of 4

You pick what goes ahead

Nothing is taken on without your approval. A call can be booked during your Pacific working day.

Stage 4 of 4

A weekly report

A weekly page with every case, every new review and how search moved. Removals invoiced once verified; ongoing work weekly.

Who does what in BC

A false review in BC: who can act, and how

Owners often think of a lawyer first. In BC that route has a particular catch, and the platform route has none of them.

Google acts on these4

  • A complaint about a job you never did. “Ruined our deck in Burnaby” from someone who was never a client is a review from a non-customer, which Google does not allow.
  • A one-star from a brand-new account. Especially when several arrive together from accounts with no history: a pattern Google acts on.
  • A rival or former employee. A review written by someone with a stake in your rating falling violates Google’s conflict-of-interest policy.
  • Abuse aimed at a person. Threats, slurs and private details are against policy, whatever the reviewer’s complaint.

Not Google’s call3

  • A lawsuit against the reviewer. BC’s Protection of Public Participation Act lets a defendant ask the court to end a claim early when it is about speech on a public-interest matter. A BC lawyer can tell you whether that applies.
  • Consumer Protection BC and the Civil Resolution Tribunal. They handle consumer complaints and small disputes. Neither removes a review from your listing.
  • An honest bad review. It stays. A calm reply, and more genuine reviews from BC clients after it, is how it loses weight.
Our ORM services in British Columbia

The work we take on for a BC business

From a Burnaby renovator to a Tofino lodge, the problem is the same and the readers are not. Each job below is run by the part of the team built for it.

  • A full audit, free

    Your Google profile, HomeStars or TripAdvisor page and page one for your name, read through, with a plain account of what is costing you calls.

  • A daily watch

    Google, HomeStars, TripAdvisor and the threads on r/vancouver and r/VictoriaBC, so a bad post reaches you on the day, not after the long weekend.

  • Search results cleaned up

    Accurate pages under your name that outrank a complaint-site post a Richmond or Nanaimo customer would otherwise see first.

  • Replies drafted for you

    A calm public answer to every genuine review, so the next customer sees how you put things right.

  • Removals

    A Google review that violates Google’s policies is taken on, and you are invoiced for it only after it has disappeared from your profile.

  • Cover after the clean-up

    We stay on the account, because busy seasons, new competitors and new forum threads all bring a fresh round of posts.

Where your customers look

Where a BC customer reads about you

Google first, then a second site that depends on what you do. Each has its own policies, and some leave almost nothing to remove.

  • Google

    The first stop from Victoria to Prince George. Reviews that violate Google’s policies are taken on; honest ones get a good reply.

  • HomeStars

    Where many Canadians check a contractor. Watched and answered, and a review taken on where HomeStars acts on the policy it violates.

  • TripAdvisor

    Read by visitors for tours, lodges and restaurants. Watched daily, with replies drafted and policy-violating reviews taken on.

  • r/vancouver and the forums

    A thread on r/vancouver can rank for your name for years. One that violates the forum’s policies is taken on; the rest is outranked by better pages.

What you gain

Where this leaves your BC business

  • A rating that matches the job

    Reviews Google removes stop counting, and your score returns to what BC clients actually think of the work.

  • More calls from the same searches

    With nothing on the page raising doubt, more of the people comparing quotes or stays across BC actually get in touch.

  • Visible on the map and in answers

    Clients in BC find a complete profile, and assistants like Gemini read consistent facts. SEO & AI Search is scoped and quoted separately.

  • Problems caught early

    The watch flags a new false post within one business day, before summer visitors or spring renovators read it.

Industries we serve

British Columbia businesses we look after

A Vancouver renovation firm and a Victoria wellness clinic face the same problem in different rooms. The plan is shaped around whoever reads your reviews.

  • Lower Mainland renovators

    Contractors from Surrey to North Vancouver are hired on Google and HomeStars, where a review about a job you never did can cost the next bid.

  • Realtors and property managers

    In a housing market as closely watched as BC’s, a tenant’s or buyer’s complaint sits beside every listing you post.

  • Film and production services

    Rental houses, studios and crews serving Vancouver’s film and TV trade are checked by producers who have never worked with them before.

  • Whistler and mountain tourism

    Lodges, rentals and guiding companies are booked months ahead from overseas, purely on photos and recent reviews.

  • Okanagan wineries and restaurants

    Tasting rooms and restaurants around Kelowna, Penticton and Oliver are chosen by summer visitors planning the day from their phones.

  • Clinics and wellness

    Dental, physio and massage clinics across the province are filtered by rating, and cannot answer a patient’s claim in public.

  • Island inns and B&Bs

    From Victoria to Tofino, small hosts live on a handful of reviews, so one fake one moves the average more than it should.

  • Northern and Interior services

    Mechanics, dealers and contractors in Prince George, Kamloops and Fort St. John serve customers who check Google before the drive.

Questions

What owners in British Columbia ask us

More answers on the FAQs page, or ask us directly.

Which areas of BC do you cover?

The whole province: Vancouver, Surrey, Burnaby, Richmond and the rest of the Lower Mainland, Victoria and Vancouver Island, the Okanagan, Kamloops, Prince George and the North. One remote team serves BC; there is no office in the province.

Should I sue the person who posted a fake review?

Speak to a BC lawyer first. Under the Protection of Public Participation Act a defendant can ask the court to dismiss a claim early when it is about expression on a matter of public interest. The platform route needs no court and no name, which is why it is worth trying first.

Do you handle HomeStars?

Yes for watching and replies. Where HomeStars itself acts on a review that violates its policies, we take that review on as we would on Google. A review tied to a verified job rarely moves, and the audit says so.

Is there a Canadian phone number?

Use the US line: it is a +1 number, so from Vancouver or Victoria it dials like a domestic call. Email and WhatsApp reach the same people, with a reply within 24 hours.

Do you need my account details?

No. The work runs without your passwords. For monitoring, where replies go out from your account, you can add us as a manager and remove us at any time.

How is it billed?

The audit costs nothing. Removals are billed one at a time, only once verified gone; the watch, replies and search work are a weekly fee you can end whenever you like.